Once your order is successfully placed, we usually send an order confirmation email immediately to the email address you provided at the time of the order.* This email contains key information about your order, and it usually includes a sales receipt/invoice (in PDF format) that can be viewed or downloaded.* Please check your inbox (including spam/promotions folders) for an email from a sender that includes our company name or keywords related to your order (such as "order confirmation" or "thank you for your purchase").

Hello! We understand that you may need to return your item, and we will do our best to make this process simple and smooth. Please follow the steps below:Important prerequisites: Please confirm that your return request complies with our [Return Policy]:Return eligibility:- The request for return must be made within [please insert your return validity period, e.g., 7 days/14 days/30 days after receipt].- The item must remain in [please specify the required condition for the item, such as: intact, unused, in original packaging, with tags and labels intact, all accessories included]. (Please adjust the requirements based on your product type, e.g., food/underwear/custom products may not accept returns without reason)- The reason for return must meet [please briefly specify acceptable return reasons, such as: no reason (must meet conditions), product quality issues, wrong item sent, significant discrepancy in product description, etc.].

Hello! Thank you for your love and attention to our products! This is a very good question.We completely understand your anticipation upon seeing that your desired item is temporarily out of stock. Regarding whether the item will be restocked:1. Our goal: to strive to meet your needs!For popular items, we usually make every effort to arrange for restocking to give you the opportunity to purchase them.Restocking is a regular part of our operations, and we will continue to monitor inventory and sales conditions.2. The possibility and uncertainty of restocking:Some items are likely to be restocked: If the item is a regular product sold long-term or a seasonal hot item, and if the supplier/production side is stable, the likelihood of restocking is very high. We are actively coordinating this.The exact timing of restocking cannot be guaranteed: Restocking involves multiple links in the supply chain, production cycle, and transportation customs clearance, so the specific timing for restocking availability is uncertain. It may take a few weeks or even longer.Some items may not be restocked: If the item is limited edition, promotional discounted, an old model or discontinued due to supplier/production issues, it may not be restocked again. We will try to update the status on the product page (for example, marking it as 'sold out, no restock').

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